Return and Order Cancellation Policy
All About Tanks customers can cancel an order at any time.
If the customer cancels an order within 24 hours, money will be refunded minus the 3% credit card processing fee.
Customers who cancel an order after 24 hours will be charged a $50 order processing fee. If a customer cancels an order after the tank has shipped, they will be charged our standard 25% restocking fee and any freight charges from the time of shipment.
RETURNS: Merchandise can be returned within 30 days of delivery as long as the merchandise is unused and no customization was made to the merchandise.
Returns are subject to a 25% restocking fee and return shipping. Tanks that are customized with non-standard fittings are not returnable.
Merchandise can be returned within 30 days of delivery if the merchandise is unused.
Merchandise damaged by the carrier can be returned and replaced at no cost if noted on the bill of lading or delivery is refused. If damaged merchandise is received without noting the damage on the bill of lading or refusing the delivery it will be the customer’s responsibility to file a claim with the carrier.
The defective product then needs to be shipped in its original packaging to the location provided by the customer service department at All About Tanks.
No return shipments will be accepted by All About Tanks, or by the manufacturer of the defective product, without the original packaging and Return Authorization.
All About Tanks may arrange an exchange with the manufacturer for an alternative product.
Once it is received in satisfactory condition by the manufacturer, the original product will be refunded.
The original product must be returned in "As New" and “resellable” condition, in the original packaging, and with a Return Authorization provided by the customer service department at All About Tanks.